Refund and Returns Policy

Abby Browne Art

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return or refund, your item must be in the same condition as sold unless it was damaged in shipping.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where no refunds are granted:

  • Any item damaged by the customer

We only replace/refund items if they are defective or damaged on delivery. You must inform us within 48 hours if the item arrives damaged. Failure to do so will result in the item neither being replaced nor refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 – 7 working days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have not received your refund after 10 working days please contact us for assistance.

To return your product, you should contact us directly.

Abby Browne Art will cover the cost of returned items at the standard postal rate for non damaged items only. Art items, including prints, are not covered for damage or loss by delivery companies and therefore any purchase of shipping insurance by the customer will not be covered.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We can’t guarantee that we will receive your returned item.

Contact us for any other questions related to refunds and returns.

Telephone: 01244 530745

Email: artfromtheheart@abbybrowne.art

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